Frequently Asked Questions
Everything you need to know about baking artisanal sourdough at home.
What is included in your sourdough starter kits?
Our comprehensive kits include a dehydrated organic sourdough starter, a glass fermentation jar, a stainless steel dough whisk, a banneton proofing basket, and a step-by-step digital recipe guide.
How long does shipping take for fresh baking supplies?
Standard shipping usually takes 3-5 business days. We process all orders within 24 hours to ensure your baking tools and ingredients arrive as quickly as possible.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the United Kingdom. Shipping rates and delivery times vary by location and are calculated at checkout.
What is your return policy on kitchen tools?
We offer a 30-day return policy for all unused kitchen tools and hardware in their original packaging. Please note that for food safety reasons, we cannot accept returns on flour or starter cultures.
How do I activate the dehydrated sourdough starter?
Activation is simple! Just combine the dehydrated flakes with warm water and flour according to the instructions provided in your kit. Most starters are active and bubbly within 3 to 5 days.
Are your proofing baskets made from natural materials?
Yes, all of our banneton proofing baskets are handcrafted from 100% natural rattan cane, which is eco-friendly and helps create the traditional spiral pattern on your crust.